Ugh … customer service
Tuesday, March 9th, 2010So, while browsing online forums for Internet Marketers, you’ll always hear horror stories of customer service experiences. Just over two months into this, I’ve already had trouble with one user. Over a $2 sale. Yes, $2. On my new site Target Followers a user signed up for 1 week VIP at $2. Less than 5 minutes after paying he already E-mailed me about not being immediately upgraded. I E-mailed him back immediately and let him know I’d manually upgrade him soon. After I did, I let him know I gave him 2 weeks access. The next day he E-mailed me and complained that he had not received enough followers.
First, it’s a new site, and going to the blog anyone can read that. Second, the stats are right on the front page. It’s a new site, and I don’t fluff my numbers. You can see that we’re still new. Third, it’s $2.
I sent an E-mail out saying that I’d give a shoutout, and to let me know if he had any other issues. I’ve gotten no more complaints.
But I started thinking about it … I’m not going to continue jumping through hoops for $2 users. I won’t be giving more shoutouts, as then I’d need to do it for every user that doesn’t perform. Shoutouts defeat the purpose of my website.
On a sidenote, there is an unannounced bonus that none of my users know: The VIP countdown timer isn’t started. That’s right. Out of fairness to new subscribers, their time has yet to countdown! I won’t be starting countdown timers until the individual groups hit 150 users each.


